Order Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

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2. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times:

  • Standard Shipping: 3-5 business days.

  • Expedited Shipping: 2–3 business days (if selected at checkout).

Note: Delivery times may vary depending on your location, carrier delays, or unforeseen circumstances.

 

3. International Shipping

• We currently ship to the following countries: We ship across the entire United States, including Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam).

• International: We ship to most countries worldwide, including: North America: Canada, Europe: United Kingdom, Germany, France, Spain, Italy, Netherlands, and others in the EUAsia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, India

• Other Regions: South Africa, UAE, Brazil 

• International shipping times and rates will vary depending on the destination and will be displayed at checkout.

• Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

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4. Tracking Your Order

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor your package's progress.

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5. Lost or Damaged Packages

• If your order is lost in transit or arrives damaged, please contact us at remnantpublishing@gmail.com within 7 days of the expected delivery date or receiving the damaged item.

• We will work with the carrier to resolve the issue and, if eligible, send a replacement.

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6. Shipping Restrictions

• Currently, we do not ship to PO Boxes, APO/FPO addresses, or certain restricted areas.

• Some remote locations may incur additional shipping fees or longer delivery times.

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7. Local Pickup (Optional)

• If you offer local pickup, include details here, e.g.:

  • "Customers in [City/Region] may select 'Local Pickup' at checkout. Orders will be ready within 1–2 business days, and you will receive instructions for pickup via email."

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8. Contact Us
For any questions or concerns about your shipment, please contact us:

• Email: remnantpublishing@gmail.com

• Phone: (719) 728-5362

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